Julie Sandlau guarantee Julie Sandlau differs between production errors, breaches and wear and tear. Julie Sandlau guarantee will cover production errors, examples given: Surface discoloration or setting loses stone. Breaches can be: A necklace breaks or a closure breaks. If Breaches are due to maltreatment of the goods, our warranty does not cover. Wear and Tear means that the product has been used over a long period of time and is therefore not covered by Julie Sandlau Guarantee. Examples include but are not limited to: surface scratches, changes in character of gold plating and surface wear. Improper repair of Julie Sandlau jewellery performed by someone else than Julie Sandlau A/S will void any guarantee. With kind regards Julie Sandlau